Refund policy

Returns

We maintain a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@ymselect.com. Our team will provide you with the appropriate return instructions once we have reviewed your request. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@ymselect.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution, such as a replacement or refund.

Exceptions / Non-Returnable Items

Certain items cannot be returned where an exception to the right of withdrawal applies, including goods made to order or clearly personalized and certain perishable goods. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the item you have in accordance with this policy and, once the return has been accepted, place a separate order for the new item.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, except where a legal exception applies.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, please contact us at support@ymselect.com.